A salutary tale of a mistaken price
Via ContractsProf, I learn that US discount retailer Best Buy will not honour a $9.99 big-screen TV deal which it had offered for sale on its website, because the terms on the site reserved its right to revoke offers or correct errors even if a credit card has already been charged. This is just the latest example of a common phenomenon; the biggest Irish example was last year’s Aer Lingus mistakenly priced flights fiasco; and they are in good company: it has happened to Amazon (2003); Argos (1999 and 2005); Avon (2004); Buy.com (1998); Dell (several times: 2001, 2003, 2004, 2005, 2008 – twice); Hoover (1992); Kodak (2002); Thai Airways (2003), Sony products in France (2004), and (hat tip Legal Eagle in the comments) JB Hi-Fi in Australia (2009).
Best Buy protected themselves against such errors by providing for them in their Conditions of Use:
…Errors on Our Site
… Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.