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Category: Consumer

A New Look at vouchers in liquidations

25 February, 202513 March, 2025
| No Comments
| Consumer

New Look shopfront (via Flickr)The saga of the Administration of HMV in 2013 made headlines not only for the sorry state into which a once-great business had fallen, but also for the mess it made of deciding whether or not to accept vouchers during the Administration. I blogged about this here, here, here, and here. The legal issues were not entirely straightforward, and those posts tell a tale of me working them out in real time. I concluded that, for so long as the shops were trading normally, there was no legal basis for them to refuse to honour vouchers. On the one hand, Examiners (in Ireland) (but not Administrators, in England) have a limited power to get out of contracts, but only with the approval of the court. However, on the other hand, in a liquidation, liquidators can disclaim contracts – including vouchers; and even if they don’t disclaim them but decline to honour them, they would rank as unsecured creditors in the insolvency, leaving little practical redress.

Many of the issues with vouchers have been clarified by the Consumer Protection (Gift Vouchers) Act 2019 (also here), inserting a new Part 4A in to the Consumer Protection Act 2007 (also here), which effectively brings the issue within the remit of the Competition and Consumer Protection Commission (CCPC).…

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Valentine’s Mistakes

8 March, 201620 August, 2019
| 1 Comment
| Consumer, Contract, Mistaken offers

Complicated blue valentine; heart via pixabay; complicated via facebookLast month, the Daily Mail website ran a story under the headline: Fury as Tesco offers large bottles of Budweiser for just 14p each on its website – only to cancel orders because the price was a mistake. The offer appeared as a Valentine’s Day special, for beer lovers everywhere. In another example, last Autumn, shoppers on Sears.com noticed that expensive toys (such as kids’ accessories and play sets that cost hundreds of dollars) were available for only $11.95. Nancy Kim on ContractsProf Blog explains many of the contract law consequences of this mistake.

This kind of mistake happens a lot. Sometimes, it’s human error; sometimes, it’s a misfiring algorithm – thus proving the old adage: to err is human, but to really foul things up requires a computer (though, some of these errors could be maliciously caused by hacking). And these errors seem particularly headline-grabbing when they involve really cheap tvs or flights. I’ve looked at the legal issues in these situations several times on this blog: see here, here, here, here, here, here and here. …

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If an offer looks too good to be true, it probably is

4 March, 201320 August, 2019
| 2 Comments
| Consumer, Contract, Mistaken offers

VikingDirectThe image on the left is based on screen grabs taken by @jimboireland and @WayneDoyle___ (click through for a bigger size). It shows a ‘samsung 51″ series 4 3D plasma tv’ for sale on a retail website for “€6.49 plus VAT” (I’ve zoomed in on the price, just to make the point). This offer looked like it was too good to be true; and that’s exactly what it was – too good to be true. The €6.49 was a typo for €649. I have blogged about similar mistakes on the part of United Airlines, Aer Lingus, Dell, Best Buy, Arnotts, and Round Hall. This time, it was VikingDirect.ie – and, as the Irish Times and The Daily Edge are reporting, they have apologised to their customers, but are not going to honour the sale of the televisions at 1% of its retail price.

The customers will probably argue that they had contracts with the retailer, which the retailer must honour by selling the tvs at the knock-down prices. However, these contracts are subject to the website terms and conditions, section 5 of which details how the relevant contract is made: the customer’s order is an offer to purchase the goods on Viking’s conditions; and the offer is accepted, and the contract is made, when Viking send the customer an e-mail acknowledging the order.…

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B&Q Ireland will honour vouchers during Examinership – updated

31 January, 201320 August, 2018
| No Comments
| Consumer

B&Q logo, via B&Q websiteThe High Court has today approved a petition for the appointment of an interim Examiner to B&Q Ireland, a home improvement and garden centre retailer. A statement on the B&Q website explains:

During the examinership processs, it is anticipated that B&Q Ireland Ltd will continue to trade at all nine stores; all employees will be paid, and all pre-paid goods and services, including kitchens, bathrooms and bedrooms and their installation, together with Gift Vouchers and Credit Notes will be honoured. Suppliers will be paid for goods and services supplied during the process. …

What about my credit note or gift voucher?
We are still honouring credit notes and gift vouchers throughout this process. We don’t want our customers to lose out.

Update (12 Feb 2013): the High Court has today confirmed the appointment; and it was confirmed to the court that all vouchers, credit notes and deposits will be honoured by the company throughout the examinership period.

This is a far more satisfactory approach than that taken in the context of HMV (see here, here and here). And the fact that B&Q can take this approach demonstrates that the Examinership process (or Administration, its UK equivalent) does not automatically preclude the company under the protection of the court from honouring vouchers.…

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HMV will Honour My Vouchers after all, at least in the UK

22 January, 201324 January, 2013
| 1 Comment
| Consumer

HMV voucher, via the drumAccording to TheJournal.ie, HMV stores in the UK are to start accepting vouchers again. Meanwhile, a sit-in by staff at some of HMV’s Irish stores came to an end over the weekend, as the Receiver confirmed that they would receive pay due to them; and, in a separate development, the Receiver also confirmed that the proceeds of a charity single would be paid. However, for so long as the Irish operation remains in an increasingly complex receivership and the shops are closed, there is no practical means by which to redeem vouchers, gift cards, and the like. But the UK operation is merely in Administration (equivalent to Examinership), and Sky News is reporting that the Administrators have bowed to public pressure, and have announced that gift cards and vouchers can be redeemed in stores from today (Tuesday). Update: calls from the Taoiseach on HMV to give their Irish customers the same rights as those in Britain to redeem vouchers seem to have fallen on deaf ears (in much the same way as calls to him to change the law in this regard have equally fallen on deaf ears, though some legislative changes might be afoot in the UK).…

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The HMV vouchers saga just makes me wanna shout, and throw my hands up, in frustration

16 January, 20134 February, 2013
| 3 Comments
| Consumer

HMV noticeThere have been many developments today in the HMV vouchers saga about which I blogged yesterday. I argued that HMV’s vouchers, tokens, gift cards, and the like, were valid, and that National Consumer Agency (the NCA) should have been vocal and active in support of consumers in possession of vouchers which HMV had been refusing to honour. Having monitored the situation yesterday, the NCA sprang into action this morning. They questioned the basis upon which gift vouchers, tokens, gift cards, and the like, were not honoured in HMV’s Irish shops yesterday; and they met with representatives of HMV. However, it was too late, and it was all for naught. HMV’s Irish shops did not open their doors this morning (the notice, right, was on the front door of HMV’s Grafton Street shop this morning). This meant – among other things – that it was not practically possible to redeem vouchers, whatever the legal position as to their validity. Then, it emerged during the day that the Irish operation was going into receivership (and not Examinership, the Irish equivalent of the Administration regime to which the UK operation is subject). This definitively means that vouchers are now effectively worthless, just like the claims of other contractual creditors (including the claim to the proceeds of a charity single).…

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I can’t believe the news today: if Administration fails, then HMV might go away

15 January, 201323 January, 2013
| 4 Comments
| Consumer

HMV, Grafton St, Dublin, Sat night, by Cian Ginty, via FlickrThe photo on the left, by Cian Ginty on Flickr, shows the HMV store on Grafton Street, Dublin, closed up on a Saturday night. I read the news today, oh boy, about how 300 Irish jobs are at risk as HMV enters Administration in the UK. None of the Irish media coverage that I have seen or heard contains anything on the formal fate of the Irish operation. It could be put into Examinership (which is the equivalent of the UK’s Administration regime); or, since it is a relatively small part of the total operation, and it is tightly bound to the UK business, the Irish operation might be left to trade normally while the UK administrators get on with things. In both the UK Administration regime and the Irish Examinership regime, the business seeks the protection of the court in a bid to put in place a scheme to allow the business to continue trading. If the bid is not successful, then HMV will cease trading, and the shutters will come down more permanently not only on the Grafton Street store but on all 236 of its stores after 92 years of trading.

It is being reported that

HMV’s administration means it can legally declare gift vouchers worthless, a blow for those who received one as a Christmas gift.

…

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#CRC12 Paper: Chapter 7 – Users

13 March, 20127 November, 2012
| 2 Comments
| Consumer, Copyright, CRC12 / CRC13

#CRC12logosmallChapter 7 of the Copyright Review Committee‘s Consultation Paper considers whether the Copyright and Related Rights Act, 2000 (also here) creates barriers to innovation by users (update: you can download a pdf of the Paper here (via DJEI) or here (from this site)). This is the longest chapter in the Paper, and it raises a great many issues.

Innovation is traditionally presented as a linear top-down process where innovation is the sole preserve of the producer, but it is increasingly an iterative and interactive one in which users play increasingly important roles. This is particularly so online, where technology is making it increasingly easier for users to innovate, and for that innovation to be based upon the transformation of existing content.

Chapter 4 had earlier considered the centrality of rights-holders in copyright law, but the law recognises other interests as well, and seeks to balance the interests of rights-holders in protecting their monopoly against other legitimate interests in diversity. In particular, by protecting only “original” works, by preventing only “substantial” infringements, and by providing a range of exceptions, copyright law accommodates interests other than those of rights-holders, such as those of users.…

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Hi there! Thanks for dropping by. I’m Eoin O’Dell, and this is my blog: Cearta.ie – the Irish for rights.


“Cearta” really is the Irish word for rights, so the title provides a good sense of the scope of this blog.

In general, I write here about private law, free speech, and cyber law; and, in particular, I write about Irish law and education policy.


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